Description
The Support Outsourcing service from Vision Software S.A. offers the client the possibility to contract levels of service with our company, instead of incidents.
The client contracts results and Vision Software S.A. is responsible for defining the best computational scheme necessary for achieving the given levels of service, using it's technological expertise.
Benefits
This service provides the following benefits to the company:
Cost savings
Before agreeing to accept the levels of service required by the client, Vision Software S.A. makes an analysis of the client's software infrastructure and optimises it to reduce any potential weak points and breakdowns.
This leads to significant economical benefits for the customer.
Availability
The guarantee of levels of service depends upon the availability of the system.
- Alcance1 access license to the Microsoft Service Desk. This is a service provided by Microsoft through which specialist information for support services can be accessed through the Internet. This access is given to one member of the company and is valid for one year as from the date of signing the contract.
Scope
Vision Software's outsourcing support services have the following scope:
Evaluation and Redesign of the Platform
Vision Software S.A. analyses the current state of the information and then proposes and implements the best policies and procedures for reducing the support requirement.
Levels of Service
Vision Software S.A. allocates employees from their company to the client's installations in order to guarantee the levels of service stipulated in the clients contract. |
